ITIL Certification

ITIL is a framework which is universal and it is used for IT service management. There are several key convents such as risk reduction, user satisfaction and IT environment support involved in it. The ITIL Certification serves as a reliable proof that IT experts during the IT Service Management Lifecycle have a clear understanding of all the details.

ITIL certification is your way of demonstrating the depth of your information system management understanding as well as knowledge and ability to apply best practices, terms, processes, and techniques in a modern IT environment. ITIL professionals, who are good at designing the IT service and have a broad knowledge per. ITIL frameworks, get appropriate jobs for the reason that services are highly reliable and the business grows fast.

Duration: 100 Hrs

Project: Hands on Project minimum 1 month duration.

Batch type: weekdays or weekends

Mode of Data Science Training: Classroom, Online, or Corporate Training

Trainer: ITIL® Expert

• Discuss the conception and evolution of  ITIL.
• Define Service Management, Best Practices and it SMF

• Describe the ITIL Key Concepts.
• State the 5 Core Books.
• Discuss the LifeCycle Terms of Interest and Five Phases.
• Review the Capabilities and Resources.
• Understand the Benefits of ITIL.
• Discuss the RACI and Organizational Structure.
• Understand the role of Automation in IT Service Management.
• Discuss Governance, Risk Management and the ITIL Service Lifecycle.
• Understand the Process Model and the Four Ps of Design.
• Discuss the ITIL Processes.

• Describe the Key Concepts of Service Strategy and Terms of Interest.
• Define Utility and Warranty = Value.
• Describe Service Provider Types.
• Understand Service Strategy Processes.
• Review Financial Management for IT Services.
• Provide Service Justification: Business Case.
• Define Service Portfolio Management.
• Describe Demand Management.
• Recognize Business Relationship Management.

• Describe the Key Concepts of Service Design and Terms of Interest.
• Define Business Change Process.
• Recognize Design Management.
• Describe the Five Aspects of Service Design.
• State the Four Ps.
• Define Design Constraints.
• Recognize Services Design and Design Coordination Processes.
• Describe Service Catalog Management, Service Level Management, Availability Management and Capacity Management.
• Understand IT Service Continuity Management Objectives.
• Define Information Security Management.
• Describe Supplier Management Objectives.

• Describe the Key Concepts of Service Transition and Terms of Interest.
• Define Service Transition Processes.
• Describe Change Management, Service Assist and Configuration Management, Knowledge Management, and Release and Deployment Management.
• Recognize Transition Planning and Support.
• State Service Validation and Testing.
• Discuss Change Evaluation.

• Describe the Key Concepts of Service Operation and Terms of Interest.
• Define the Role of Communications in Operations.
• Describe Operation Processes.
• Define Incident Management, Problem Management, and Event Management.
• State Request Fulfillment.
• Discuss Access Management.
• Describe Service Operation Functions

• Describe the Key Concepts of Continual Service Improvement and Terms of Interest.
• Define Demins’ Constant Improvement.
• Describe the Sever-Step Improvement Process.
• Recognize the CSI Model.
• Describe the Role of Measurements.
• Understand Focus on the Business Needs.
• Describe Methods and Techniques for Continual Service Improvement.

IntelliBI Innovations is a trusted training center in administrative and software development courses from past 7+ years. IntelliBi offers strategic preparing ways for the certification abilities to upgrade yourself in a better way. Your success is our aim. We center around offering you the best classrooms/ virtual experience alongside the best client assistance. our certification from our technology partners also extends to our facilities. Our devotion to your prosperity is reflected in our agreeable staff, eager teachers and dynamic homeroom setting and hardware.