ITIL certification

ITIL Foundation: This is the entry-level certification that introduces the basic concepts and terminology of ITIL. It covers the key components of the ITIL framework, including service management processes, service lifecycle, and best practices.

ITIL Practitioner: This certification focuses on how to apply ITIL concepts in practical situations. It provides guidance on adopting and adapting ITIL principles to improve service management within an organization.

ITIL Intermediate: The ITIL Intermediate certification is divided into two streams: Service Lifecycle and Service Capability. Each stream has multiple modules that delve deeper into specific aspects of IT service management. Some of the modules include Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

ITIL Expert: To achieve ITIL Expert certification, candidates need to accumulate a certain number of credits from the ITIL Intermediate modules. This level demonstrates a comprehensive understanding of ITIL and its application in various service management contexts.

ITIL Master: ITIL Master is the highest level of ITIL certification. To attain this certification, candidates must demonstrate their ability to apply ITIL concepts in complex, real-world scenarios. They need to provide a detailed description of how they have used ITIL principles to achieve specific business goals and solve complex IT service management problems.